Every purchase can be refunded in full within 14 days, for any reason.
Every purchase can be refunded in full within 14 days of the date you bought it, for any reason or none, whether or not you have downloaded, installed or activated the licence. This applies to every transaction, wherever you live.
Every Tonestatic plugin can also be tried for 14 days, free and fully working, before you pay anything - one trial per computer covers them all.
After the 14 days, if a plugin does not work as described on a supported system, write to us. We will try to fix it; if we cannot, we will arrange a full refund through Paddle.
This policy is in addition to your statutory rights as a consumer, and nothing on this page limits them.
Write to help@tonestatic.com from the email address you bought with, with your order number (it is on your receipt), or ask Paddle directly through the link in the receipt email. Paddle, which sells you the licence, processes every refund under its refund policy, which applies alongside your statutory rights.
A refund goes back to the payment method you used, usually within 5 to 10 working days depending on your bank. A full refund ends the licence: the key stops working on each computer at its next successful check-in. A partial refund leaves it working.