Terms of sale.
The terms for buying a Tonestatic plugin licence from this website.
Who you buy from
The plugins are made by Paweł Witkowski, trading as Tonestatic, Krakowska Street 12/2, 48-385 Otmuchów, Poland, NIP 7532165811, REGON 366444644 (“Tonestatic”, “we”). Contact: help@tonestatic.com.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your purchase is therefore also covered by Paddle’s own buyer terms, which you accept at checkout.
What you buy
A licence to use the plugins you choose, under our Licence terms. Tonestatic Alpine includes Alpine itself and Artifact, Modulation, Delay and Reverb as separate plugins. Tonestatic Grains is one plugin. Tonestatic Steps is one plugin: a MIDI step sequencer that plays a synth or instrument in your music software and makes no sound of its own. Artifact, Modulation, Delay and Reverb are also sold one at a time, each as a plugin of its own.
The plugins are VST®3 and AU for macOS 11 or later, and VST3 for Windows 10 or later (64-bit); on the Mac, Steps’ AU is a MIDI FX for Logic Pro. They need a host application (a DAW) to run; there is no standalone app. How Steps is set up in each host is on its page. Please check that your system and host are supported before you buy.
Prices and payment
Prices are shown on this website and at checkout. In the European Union they include VAT; elsewhere, sales tax is added at checkout where it applies. The price at checkout is the one you pay. Paddle takes the payment and issues your invoice or receipt.
Delivery
Right after payment you receive an email with your licence key and the download links. If it does not arrive within an hour, check your spam folder, then write to us.
Trial, refunds and withdrawal
Every plugin can be tried free for 14 days, fully working, before you buy - one trial per computer covers all of them, counted from when you start it in any plugin.
Every purchase can be refunded in full within 14 days of the date you bought it, for any reason, whether or not you have used the licence. A plugin that does not work as described is also refunded after that (below). See Refunds.
If something does not work
If a plugin does not work as described, write to help@tonestatic.com. We will try to fix it, and if we cannot, you get a refund. This is in addition to your statutory rights as a consumer, which these terms do not limit.
Updates
Updates are free and come through the same download links. We keep the parameters that sessions and presets are saved against, so that a project made with an earlier version opens with its settings. If an update changes how a plugin sounds or how it loads a saved setting, the release notes say so.
Law
These terms are governed by Polish law. If you are a consumer, you also keep the protection of the mandatory consumer law of the country where you live, and you may bring a claim in the courts there.
